退款与退货Refund & Returns
最后更新：2026 年 9 月 15 日Last updated: 15 September 2026
本政策说明退款及换货的条件、申请方式和处理时间。
This policy sets out the conditions for refunds and replacements, how to make a claim, and processing times.
1. 收货检查1. Inspection on delivery
签收前请检查外箱。如外箱压损、受潮或封条已被拆开，请在送货单上注明或拍照，并于当天通知我们。开箱后请核对型号、数量及配件。
Check the outer packaging before signing. If it is crushed, wet or the seal is broken, note this on the delivery slip or take a photo, and inform us on the same day. After opening, check the model, quantity and accessories.
2. 可退款或换货的情况2. Eligible for refund or replacement
- 收货后 7 天内发现故障，例如无法开机、屏幕坏点超出原厂标准、接口或按键失灵。
- 送错型号，或规格与报价单不符。
- 运送途中损坏，且签收时已注明或拍照。
- 数量短少或配件不全。
- 我们无法供货或取消订单。
- A fault found within 7 days of delivery, such as failure to power on, dead pixels beyond the manufacturer’s standard, or a port or key that does not work.
- Wrong model supplied, or a specification that does not match the quotation.
- Damage in transit that was noted or photographed on delivery.
- Short quantity or missing accessories.
- We are unable to supply the item or we cancel the order.
3. 不可退款的情况3. Not eligible for refund
- 改变主意、订错规格，或与您现有设备不兼容（报价单所列规格有误者除外）。
- 人为或意外损坏、摔坏、进水，或已被自行拆开、维修或改装。
- 已启用的软件授权或序号。
- 收货超过 7 天后发现的故障，按保修处理（见《条款与细则》第 6 节）。
- Change of mind, wrong specification ordered, or incompatibility with your existing equipment (unless the specification on the quotation was incorrect).
- Physical or accidental damage, drops, liquid damage, or a device that has been opened, repaired or modified.
- Software licences or product keys that have been activated.
- Faults found more than 7 days after delivery, which are handled under warranty (see Terms & Conditions, section 6).
4. 申请方式4. How to make a claim
- 收货后 7 天内以电邮通知我们。
- 提供发票或报价单号码、设备序号，以及故障照片或视频。
- 保留原包装、配件及随附物品，退换时一并交回。
- 送回前请先备份资料。
- Contact us by email within 7 days of delivery.
- Provide the invoice or quotation number, the device serial number, and photos or a video of the fault.
- Keep the original packaging, accessories and all included items, and return them together with the product.
- Back up your data before returning the device.
5. 处理时间5. Processing time
- 我们会在 2 个工作日内回覆处理结果。
- 退款批准后，款项于 7 至 14 个工作日内退回原付款方式。银行或发卡机构的入账时间不在我们控制范围内。
- 换货于有现货后安排送出，并事先通知送货日期。
- 如问题属我方责任（送错、故障、运送损坏），来回运费由我方承担。
- We will respond with a decision within 2 working days.
- Approved refunds are returned to the original payment method within 7 to 14 working days. Bank and card issuer processing times are beyond our control.
- Replacements are sent when stock is available, and we will inform you of the delivery date.
- Where the problem is our responsibility (wrong item, fault or transit damage), we bear the delivery costs both ways.
6. 取消订单6. Order cancellation
取消订单请参阅《取消订单政策》。
For order cancellations, please refer to our Cancellation Policy.
7. 法定权利7. Statutory rights
本政策不影响您在马来西亚《1999 年消费者保护法令》下的权利。如您认为申请未获公平处理，可向国内贸易及生活费部（KPDN）或消费者仲裁庭（TTPM）投诉。
This policy does not affect your rights under the Malaysian Consumer Protection Act 1999. If you believe a claim has not been handled fairly, you may complain to KPDN or the Tribunal for Consumer Claims Malaysia (TTPM).
8. 联络8. Contact
Email: [email protected]