雪兰莪 龙溪Dengkil, Selangor [email protected]

隐私政策Privacy Policy

最后更新：2026 年 9 月 15 日Last updated: 15 September 2026

XM DIGITAL SOLUTIONS（SSM 号码：202603223404 (003882340-K)）依照马来西亚《2010 年个人资料保护法令》（PDPA）处理您的个人资料。本政策说明我们如何收集、使用及保护您的个人资料。

XM DIGITAL SOLUTIONS (SSM number: 202603223404 (003882340-K)) processes your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This policy explains how we collect, use and protect your personal data.

1. 收集的资料1. Data we collect

  • 身份与联络资料：姓名、电话／WhatsApp、电邮、送货及账单地址。
  • 订单资料：询价内容、购买的型号与数量、价钱、送货日期及订单纪录。
  • 公司资料：公司名称、SSM 号码、联络人姓名及联络方式（仅限开公司发票时）。
  • 保修资料：设备序号、故障描述、照片或视频（仅限提出退换或保修时）。
  • 付款资料：付款状态及交易参考号。我们不收集、不储存完整卡号或网上银行密码，这些资料由付款闸道直接处理。
  • 技术资料：IP 位址、浏览器类型及浏览的页面，用于网站运作及安全。
  • Identity and contact data: name, phone / WhatsApp number, email, delivery and billing address.
  • Order data: enquiries, models and quantities purchased, prices, delivery dates and order history.
  • Company data: company name, SSM number, contact person and contact details (only when an invoice is issued to a company).
  • Warranty data: device serial numbers, fault descriptions, photos or videos (only when a return or warranty claim is made).
  • Payment data: payment status and transaction reference. We do not collect or store full card numbers or online banking passwords; these are processed directly by the payment gateway.
  • Technical data: IP address, browser type and pages visited, used to operate and secure the Site.

2. 使用目的2. How we use it

  • 报价、处理及配送订单，并就型号、价钱或送货安排与您联络。
  • 开立发票及收据，履行税务与会计的法定义务。
  • 处理退款、退换及保修申请（需核对设备序号及发票）。
  • 在您同意下发送产品或促销讯息；您可随时要求停止。
  • To prepare quotations, process and deliver orders, and contact you about models, prices or delivery.
  • To issue invoices and receipts and meet our tax and accounting obligations.
  • To handle refunds, exchanges and warranty claims, which require the serial number and invoice.
  • To send product or promotional messages with your consent. You may ask us to stop at any time.

3. 资料分享对象3. Who we share it with

  • 送货伙伴：仅提供送货所需的姓名、地址及电话。
  • 原厂或授权服务中心：办理保修时，仅提供所需的序号、发票、故障描述及联络资料。
  • 付款闸道：处理线上付款所需的资料。
  • 会计师及主管机关：法律要求时。
  • 我们不会出售您的个人资料。
  • Delivery partners: only the name, address and phone number needed for delivery.
  • Manufacturers or authorised service centres: for warranty claims, only the serial number, invoice, fault description and contact details required.
  • Payment gateway: the data required to process online payments.
  • Accountants and authorities: where required by law.
  • We do not sell your personal data.

4. 保存期限4. Retention

订单及发票纪录依税务规定保存至少 7 年。用于行销的联络资料，在您要求删除或停止联络后移除。

Order and invoice records are kept for at least 7 years as required by tax rules. Contact details used for marketing are removed when you ask us to delete them or stop contacting you.

5. 您的权利（PDPA）5. Your rights under the PDPA

  • 查阅我们持有的您的个人资料。
  • 要求更正不准确的资料。
  • 撤回同意，或要求停止用于行销。
  • 在法律允许的范围内限制资料的处理。
  • 在技术可行的情况下，要求将您的资料转交您指定的第三方（资料可携权）。
  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Withdraw consent or ask us to stop using your data for marketing.
  • Limit the processing of your data to the extent permitted by law.
  • Where technically feasible, request that your data be transmitted to a third party of your choice (data portability).

如需行使上述权利，请电邮 [email protected]。我们会在 21 天内回覆。

To exercise these rights, email [email protected]. We will respond within 21 days.

6. Cookies 与浏览器储存6. Cookies and browser storage

本网站只在您的浏览器储存您选择的语言（English 或中文）。目前没有使用流量统计或广告 cookies；如有新增，本节会先行更新。您可以在浏览器设定中清除。

The Site stores only your language choice (English or 中文) in your browser. No analytics or advertising cookies are used at present; if any are added, this section will be updated first. You can clear it in your browser settings.

7. 资料安全7. Data security

本网站以 HTTPS 加密传输，后台设有存取限制。我们采取合理的技术及管理措施保护您的资料。如发生可能对您造成重大伤害的资料外泄，我们会依法通知个人资料保护专员及您本人。

The Site uses HTTPS encryption and administrative access is restricted. We take reasonable technical and organisational measures to protect your data. If a personal data breach is likely to cause you significant harm, we will notify the Personal Data Protection Commissioner and you as required by law.

8. 联络8. Contact

个人资料相关查询：
电邮：[email protected]
地址：Batu 32, Jalan Banting, 43800 Dengkil（龙溪）, Selangor（雪兰莪）

Personal data enquiries:
Email: [email protected]
Address: Batu 32, Jalan Banting, 43800 Dengkil, Selangor, Malaysia